Shipping policy
Shipping Policy
Welcome to Velora Luxury Fashion! We aim to ensure your shopping experience is smooth and satisfying. Below is our shipping policy, which outlines how we handle shipping and delivery for your orders.
Processing Time
- All orders are processed within [3-5] business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has been shipped.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: Delivery within 2-3 weeks
- Expedited Shipping: Delivery within 1-2 weeks
Delivery times may vary depending on your location and external factors.
( If you order jewelry the shipping will take longer by about 3-5 business days)
Shipping Destinations
- We currently ship to the United States & Canada & Europe
- We do not ship to restricted or prohibited locations.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email. Use this to monitor your order's progress. You could receive this tracking number in a few days or a week.
Customs, Duties, and Taxes
- Velora is not responsible for customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost or Damaged Shipments
- If your shipment arrives damaged, please contact us within 15 days of receiving your order with photos and a description of the issue.
- For lost shipments, please notify us as soon as possible so we can assist in resolving the matter.
Contact Us
If you have any questions about this shipping policy, please contact us:
- Email: customer.care@veloraluxuryfashion.com
- Phone: +1 (647)-938-7010
Thank you for shopping with Velora ! We appreciate your business.